Client Rights and Responsibilities
You and your veterinary team: Positive partners in your pet’s care
A strong partnership—rooted in mutual trust and respect—is essential to support the best possible care for our patients. We are committed to cultivating a welcoming and inclusive environment, free of discrimination, through our words and actions. Any behaviors that suggest differently will not be tolerated.
As a client, you can expect to:
In return, we ask that you:
As a client, you can expect to:
Be treated with consideration, respect, and compassion by all members of our team
Demonstrate consideration and respect toward all members of our team, other clients, and patients.
As a client:
Be seen on time, or be notified of any delays—with respect for your time.
In return:
Arrive to appointments on time or call ahead if you’re going to be late or need to cancel. Understand that patients’ needs can be unpredictable, and show patience with explained delays.
As a client:
Know who is providing your pet’s care, and be assured that the provided care is appropriate, competent, and complies with applicable laws.
In return:
Accept that veterinarians are legally and ethically bound to provide veterinary services strictly under the terms of a current veterinarian-client-patient relationship.*
As a client:
In return:
As a client:
In return:
As a client:
In return:
As a client:
In return:
As a client:
In return:
As a client:
In return:
*A veterinarian-client-patient relationship exists when your veterinarian knows your pet well and recently enough to be able to diagnose and treat your pet’s medical condition, you have agreed to follow your veterinarian’s instructions, and other requirements for this relationship have been met as defined by applicable federal and state law.